New Zealand Biolabs Terms & Conditions

New Zealand Biolabs Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

New Zealand Biolabs Ltd
1 The Stables, Lower Farm
High Street, Irchester
Northamptonshire NN29 7AB

Phone: +44 (0)1933 410088
Fax: +44 (0)1933 410105
Email: info@nz-biolabs.co.uk
Web: www.nz-biolabs.co.uk

Making A Purchase

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We despatch our products using Royal Mail. If any problems occur we will contact you by email or phone.

Delivery Schedule

We deliver your order right away. We will normally send your order to you dependent upon manufacturer lead times.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Guarantee

We guarantee your satisfaction. All of our medical devices come with a 30 day no-quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1933 410088 or fax us on +44 (0)1933 410105 or write to us at New Zealand Biolabs Ltd, 1 The Stables, Lower Farm, High Street, Irchester, Northamptonshire NN29 7AB United Kingdom

Privacy Policy

New Zealand Biolabs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm